How do I set daily limits in the app?

Log into account and open limit settings. Choose daily option, set value, and save. It takes 2 minutes.

How long can self-exclusion be active for?

You can take a 24-hour, 7-day, or longer break. If needed, speak with the support team anytime.

If you use bKash, Nagad, and Rocket, are there different rules?

No, the same rules apply. Just keep the limit comfortable for you; it will be clear.

Can the limit be changed after logging in?

If the limit is locked, it cannot be changed immediately. This is deliberate to prevent hasty decisions.

Where can I get help?

Go directly to the Contact page or view the Help page. You will find quick instructions there.

Deposit controls, self-exclusion, and safe play in the when bd App

For Dhaka and nationwide users, when bd makes responsible gaming easy here you set limits, reduce risk, and stay in control

Why set limits

Player safety

Keeping a safe limit on your account keeps costs under control; the 3-step setup finishes, so new users won't have trouble

Self-exclusion

If you need a break, self-exclusion helps; it can be activated for 24 hours, 7 days, or longer

Safe mobile use

The when bd App is lightweight, so on older Android phones it opens quickly; chosen settings stay clear for bKash, Nagad, and Rocket users in Dhaka

What to do about deposit limits

Daily limit

Decide how much account balance to add in a day; once set, there is no unnecessary pressure during the day

Many Dhaka users keep small daily limits; this makes cost tracking easy, especially on busy days

Weekly limit

Determine how much to keep in total over the week; this 7-day rule reduces big fluctuations

For those who regularly add balance with bKash or Nagad, this helps

Monthly limit

Set a clear limit at the start of the month so you don't have to track it all day

Rocket users can also keep a spending list under the same rules

How to set limits in the when bd App

1. Log in to your account

2. Choose limits

Daily, weekly, or monthly options; values can be set in three steps

3. Save

Once saved, the settings stay active; the next time you log in, the same rules apply

No need to navigate further here; these controls appear after when bd Register

What happens when the limit is

Changes do not take effect immediately

Once locked, it cannot be changed quickly; this reduces the chance of impulsive decisions

Also useful during breaks

Some users take a 1-day or 7-day break; the account stays calm, and the pressure also decreases

Support is nearby

If you don't understand any setting, go to the Help page; you can also get direct assistance

These locking features are quite useful for busy users in Dhaka; the main thing here is to keep planned use rather than making quick decisions

What help is available for safe play

Sabina, Dhaka

Setting limits was very easy; finished in 2 minutes

Rashed, Chittagong

The self-exclusion option is handy if needed; it helps keep a cool head

What to do if you need help

Talk to the Support Team

If you have questions about account limits, breaks, or self-exclusion, get help; replies usually come quickly

Use the Contact page

If you want clearer answers, contact us directly; you'll receive guidance tailored to your needs

Write down your personal rules

At the start of the week, write a small plan; that will be most effective later

If you want Help page And Contact page See more controls if you want Deposit controls This page will also be useful

Remember before starting

In the when bd App, safe play means setting your own limits first; Dhaka users using bKash, Nagad, and Rocket do the same across Bangladesh, and this habit pays off

If pressure ever rises, enable self-exclusion, then when bd Register or Login, and proceed under your own rules